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| - Let me start by saying, i did not pick this place, I would never have picked this place and honestly, I am amazed I like this place....I also sent my meal back...twice...And yet I still ended up liking this place, but more on that later.
One member of our family was asked where he would like to eat, he came up with Macaroni grill, as the family has been trying to get him to broaden his outlook on food, we were hamstrung, crappy wannabe chain store Italian food when we know a great Italian place (Bon Gusto)...Oh well.
The menu is simple, the classics are there, no major surprises.
Mr Expanding his outlook on food orders a...Pizza...FFS, it's at this point I wish Yelp had smiley icons, the one beating his head against a wall would work well.
The food.
Chicken under a brick....Surprisingly good, chicken was moist, it just needed a sauce to go with it.
Chicken Scaloppine... Very good, the sauce was actually one of the best Scaloppine sauce I have tried, shocking in fact.
Lasagna Bolognese.... Right, this is where it went pear shaped, firstly, nobody can make a better lasagna than my mother made, she took the receipt to the grave sadly, but it is rare that something comes close...and this wasn't one of those occasions, however, it is a darn good lasagna, certainly a dish I would order again.
However, two of us ordered it, they both came out, we were warned the dishes were hot..no worries, i have a nice view of the kitchen and they were not sitting under a heat lamp...So hot food right...Well no, both lasagnes came out ice cold, I don't mean cold, I mean like biting into a piece of ice. Waiter grabbed, food back to the kitchen, manager doing a very good job of saying sorry.
A quick break, this lady shows how it should be done, anyone who has eaten out a number of times knows that every now and again something will go wrong, the waiter is handling a hot plate, he will have no clue the food is cold so he gets a pass, but the manager explained that the situation shouldn't happen, and she did it in a way that actually came across as sincere, something some managers have a hard time doing.
Anyways, one lasagna comes back out, goes to the mother in law, perfect, nice and hot, then mine came out.....Not expecting it to still be made of ice I took a big bite and yes it was ice cold.
Here is a funny thing, the manager was standing in the kitchen watching me, we make eye contact, she can tell I am not...impressed...
Imagine the Flintstones carton, where Fred and Barney get in the car and their feet kick up a dust storm but they don't move, that was her, sadly, she didn't get to me before I managed to have a minor melt down....It's bad I know, but if food is sent back because it is cold, the dish going out to replace it should be hot, there should be no questions.
For some reason the waiter declined my offer to have him eat it, you know, just in case i was losing my mind and the food was actually hot, he actually looked shocked that would make the nice friendly offer (again, Yelp, where are the smileys?)
Anyways, the manager made it to the table and well frankly, I think she is my long lost twin, she had the exact same look on her face that i do when an employee does something and I wonder "WTF were you even thinking" all while trying to keep a smile on her/my face for the customer.
5 minutes later she came out with the next lasagna, nice and hot.
I looked over at the kitchen, the chefs were all walking to the prep area behind the kitchen, I have to guess that the manager gave them a pep talk...Something along those lines.
Anyways, as we are finishing the meal, raving about the Scaloppine sauce my father in law mentions that it was rather strange that we had not seen the manager again.
She picked that moment to appear, both lasagnas are taken of the bill and the way she apologized again made it seem like she was more shocked that a cold meal came out of her kitchen not once, but twice, in other words, this is a lady who takes pride in the food, yes it may be chain store wanna be Italian, but it was clear she expects it to be done right.
Anyways, after a couple of failed attempts, it actually turned out to be a good meal, the food was surprisingly tasty, not amazing but it was better than I thought it would be. Service was good, drinks refilled quickly etc.
Would I go back, well honestly, it wouldn't be my first choice, but I wouldn't put up a fight if others wanted to go.
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