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About: http://data.yelp.com/Review/id/1z8q2PehuACtSkBx7PSNyA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-06-17 00:00:00 (xsd:dateTime)
itemReviewed	La Fontanella Restaurant
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	This was my third time to La Fontanella. Unfortunately, the 'third time was not the charm'. My previous two visits were great. This particular visit was very disappointing. Our server was not very friendly and seemed unattentive. First of all, the server forgot our salads with our order. Secondly, I ordered the Chicken Cacciatore but had inquired about substituting the spaghetti with fettucine but was told they could not do that because the dish is made with spaghetti. Well when I got my cacciatore I noticed that the spaghetti was partially covered with the cacciatore sauce indicating to me that the pasta was not made with the cacciatore. I asked the server to explain why I could not have had fettucine with the cacciatore in the first place and he said that in fact I could have substituted the pasta. I explained to him that he had told me I could not substitute the pasta. He denied saying that. My wife and daughter were with me and they heard him originally say that I could not substitute the pasta. I do not know what happened with the communciation but in any case I would have appreciated an apology for the mis-communication. I got nothing. The server was not very friendly and seemed to not care at all. This was very disappointing. As I left the premises, I consulted with the owner, Berto, who was very nice and listened to my complaint about my displeasture with the service. In most cases, I would probably never go back to a place that treated me like this. But the owner was very nice and polite and there are two other servers there that are very professional and very good at their job. Their names are Dave (he has been there 9 years) and Eric (he has been there around 4 years). If you go to La Fontanella, I would recommend these two servers, only, and only them. This place went from 5 stars to 3 stars for me only because of the poor service I had on this occasion. The food is very good at this place. In my opinion, it is one of the best Italian restaurants in the valley. But, no matter how good the food, if the servcie is bad, the whole dining experience will be bad. That was the situation this night. Again, if you plan to dine here, take the time and ask for the specific servers I recommended.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Charles

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