Central Illinois was my first bank account out of high school and I love them. My husband gets his identity stolen way too much (they know him by name) and they are prompt, understanding, always trying to find solutions, and always have the stolen money returned in no time. I'm leaving Central Illinois and leaving this bank is going to be one of the hardest parts. With their new acceleration banking, it's the best rates I've come across. Service was always personal and (up until a few years ago) I always recognized faces. They aren't getting a 5 star rating because I want the people at the top to know that it's obvious to your customers that something is going on. Your best branch managers and long time employees are leaving and your current employees just don't seem happy anymore. I still love this bank but some of what made is so special were the loyal employees and that seems to be a thing of the past. You're trying to draw in people who don't want to bank with big banks...so don't be one.