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  • HORRIBLE EXPERIENCE. Long story short: We went in to buy a sectional couch. Salesperson "B" helped us. He guaranteed delivery and even set a delivery date and time. The day comes and I call in to check status of delivery only to find out the delivery has been delayed 2 WEEKS without ANYONE notifying us with an update. My husband took the day off work to wait for the delivery. We are livid that they failed to inform us of the delay. Not giving them my service and no one else should either. Update: We went into the store to cancel our order. We went downstairs to guest services where the salesperson "B" just happened to be. He heard us telling guest services the situation and knew exactly what we were talking about. He continues to avoid us not even approaching us to apologize for his mistake. The manager came to talk to us and we mentioned that he was just in front of us and didn't even try to explain himself. The manager proceeded to say (while laughing), "Yeah I just saw him upstairs and he was avoiding you because he saw you were upset". I'm sorry, didn't know that was funny? Having your staff run away from their mistakes without owning up to it? When we just asked them to cancel the order she proceeded to ask us if we want to buy anything else from the store. Unbelievable.
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