Burns Pest is THE worst in regards to communication. We were told they would call to let us know when they were going to show up and never did. Unfortunately my boyfriend didn't tell me that he didn't want to do business with them so I let the tech on our property to get rid of bees. She scheduled a re-check for 3 days later and I asked that she spray for additional bugs that were creeping in because of the heat. We set a 3PM appt. 3 days later 30 minutes after the appointment I hadn't heard anything from the the tech. Only having the company's number I call it and they have no idea what their tech's schedule is. They can call and see if she's in the area...whatever.
This is an update to my review. Initially I had it at 1 star, which was deserved by the level of communication. I've amended it to 3 stars since Burns Pest did in fact refund my money in full without me asking (but I did complain). So, we did receive poor communication, but they definitely made it right.