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  • Awful. Awful. Awful. Awful. They are an AWFUL company with a MARGINAL, overpriced product and what appears to be way too close to a monopoly on the Valley cable market. I agree with every Poster's experience. Recently I was severely overcharged via an "AutoPay" checking account transaction. Literally they dipped-in and removed nearly DOUBLE the amount they should have! To add insult to injury, they made the unilateral, ignorant decision to KEEP/credit my cash rather than immediately return the amount to my checking account. It cost me a tremendous amount of time in repeated phone calls, terrible stress, and skimping on GROCERIES for the week it took them to fix their error!! DISGUSTING. And as warning - truly do not ever enroll in AutoPay!! The Banks consider it "At your own risk" - and Cox apparently knows this: they haphazardly commit egregious errors in which they grossly OVERPAY themselves "by mistake." Additionally, the billing cycles starts 60 minutes after the last one, which means you're ALWAYS in a billing-cycle and can NEVER REMOVE Auto-Pay! I had to shut-down my whole Visa/Debit Card - that's what Shiesters they are!!! I'm just about ready to make the leap to Dish. Can't wait. Bye from me, Cox.
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