What can I say? I needed a complete finishing on my raw 500sqf basement. We agreed by phone for an in-house quotation. Date and time should have been Tuesday at 6PM. Both myself and my wife rushed home to meet the representative. Around 6:20 we got a phone call that he is still in Oshawa, delayed by a property manager. We reschedule for Thursday (his call, we were available any day). On Thursday at 6:15 we received another call, with him stating that he has to replace who knows who, and not available again. He proposed Saturday and also mentioned that he understands if we don't want to deal with the company anymore (!) and look for somebody else...
This was my experience, I thought it will be helpful to post it.
The representative's name is Scott Spencer.