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| - With a limited number of restaurants in the area and loving Sammy's, I decided to check out this new restaurant by the creator of Sammy's. The decor was slightly different, however the layout is exactly the same. I was comforted to see a couple familiar faces, but after standing at the usual hostess stand to wait to be seated I was a bit taken back when someone asked me from behind the Sammy's "to go" cashier stand if I was ready to order. My reaction was, "Ready to Order?" So confused, my friend and I said we've never been there so wasn't sure what to do (clearly since they just recently opened and I'm standing waiting to be seated). The "busser" went on to explain it was a casual dining and for us to go ahead and order, then they bring the food to us. Ok no problem. Not what we expected, but I think a better greeting and explanation of the new layout would have been nice. After we ordered, I went to find a seat outside while my friend unsure of what to do, went to go fill out drinks. After finally sitting we realized we were supposed to get our own utensils and napkin as well. Again, being a new restaurant and having a menu so close to what Sammy's offers, you would think the staff would be kind enough to explain this, especially after we said it was our first time there and we weren't sure what to do. In the end the food and price was actually pretty good. My friend and I both had the Thai Shrimp Salad ($11). I hated seeing the dirty dishes piled up on other tables until there were at least 5 that needed to be busses before someone came and paid attention to them. Then to watch an old lady ask the busser if she had to get her own drink refill, then have to go back into the building and across the restaurant to fill up her glass was a little unsettling too. She and her husband were as confused as we were on the new concept. Definitely nothing like the experience when it was a Sammy's.
It did not, however, stop me from returning for dinner that very same day (tonight). Again, the food was good and the location is convenient to my home. Knowing what to do this time, my party and I walked straight up to the 20" menu screen to look over the menu, but not even 5 minutes from arriving we were asked of we were ready to order. Really? We were a party of 3 and again, this is a new restaurant. I don't see how anyone can be ready that fast. Especially when the menu is so small. We went to the utensils to grab some forks, but all that was in the containers were oversized spoons, steak knives, regular knives and teaspoons. No forks and it was only 8p. They close at 9:30p and it was not busy. I had the Market Salad ($9) and added Grilled Chicken Breast ($3) which was ok. Nothing exciting, but fresh and healthy. I would order it again. My friend had the Grilled Steak with Lentils ($12), but before ordering she asked what kind of steak it was. The busser told her NY Strip, which surprised us, but it was actually a Flank Steak. I think the Flank is actually better. We watched as people walked in only to be greeted with, "Hi, are you ready to order?" I really think this should change. Maybe a warm welcome and the staff inquiring if it was the persons first time there so they can explain the concept, layout and such. Just until everyone in the neighborhood doesn't expect the same Sammy's hospitality that we're all used to.
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