I give these guys High 5's..... and I don't do that often! They where sent out from my home warrantee service provider, something I always freak out about when they send someone I do not know.
So, holding my breath to see what this adventure would be like I must say they are now on my list.
First call from the office to set an appointment was pleasant and painless.
First visit the guy looked at the water heater made the proper call that it was shot, and once approved within minutes from the insurance provider, removed the unit and made it easy for us to clear the area that had water damage. He was just great about it....
Of course because it was the weekend and I knew it would take a day or so for a new unit it worked out as I split town anyway (talk about odd timing), so come Monday he was back on the job, placed a new water heater in used new parts and didn't try to play games using the old stuff and did a clean job and within an hour I was back with hot water....
Must say these days it's great to see people who take pride in their job and have good customer service