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| - BUYER BEWARE! I went to this florist instead of a big-internet
florist for a birthday gift last week. I looked for someone who was close to where I wanted them delivered and looked at the website prior to investing time, looking at the possibilities of flower arrangements for our Mother.
Sun City Florists state they are family run and "Because all of our customers are important, our professional staff is dedicated to making your experience a pleasant one. That is why we always go the extra mile to make your floral gift perfect". Right.
I felt they would honor what is stated on the website to deliver a nice arrangement of flowers for a birthday gift. I ordered a $43.00 arrangement and paid and a $14.00 delivery fee for a total of $57.00.
When we got a call thanking us, mom made note of the arrangement, and she started describing it to me- She told us about the arrangement noting flower types in the arrangement I would NEVER have ordered!
When it didn't sound like the right kind of flowers (big, light-pink carnations which was most of the arrangement) had been sent, we asked her to send us a photograph. There were about 1/2 the amount of flowers that they actually used in the arrangement compared to the photograph online and it was so sloppy looking, I couldn't believe it.
I was horrified that was what they actually sent and couldn't believe they had the gall to charge us $43.00! This arrangement looked like something you could buy at a Safeway store for $9.99. An ugly arrangement with big, light- pink carnations.
When I called them to tell them how unhappy I was they told me that the time-frame for a guarantee was up. I ordered these flowers on the 19th and they were delivered on the 20th of Oct. That's less than a week ago and really beside the point. I told them I had photographs to show them how ridiculously off this arrangement was and they stated they had no email for me to send them the photos. As a small high-end business owner in San Diego I would never treat our clients this Way!!!!!!
Of course the owner wasn't there and hasn't bothered to return a call. If this happened in my business and someone was as unhappy as we are, I would make sure to make it right somehow- I would have rather thrown my money out the window then have Sun City Forists send an ugly, sloppy, cheap looking arrangement to my mother.
Shame on them. They made sure to tell me on the phone they have a good reputation -
I don't know how if this is how they treat customers and overcharge for crap at the same time. NEVER AGAIN.
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