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  • Up until just recently I had a really good experience with this group of doctors. I absolutely LOVE my OB (Dr. Laura *Baum* Richardson). I thought she was fantastic throughout the course of my pregnancy and after. I still think she is the best doctor in the entire group and highly recommend her. BUT, this review isn't about the doctor. This review is about the AWFUL billing department at Goodman & Partridge. Following the delivery of my daughter I decided to have an IUD put in. The secretaries at G&P scheduled me to have it done by a PA (Physician's Assistant) not by my doctor. I even tried calling in to switch the appointment to be with my doctor and they would not let me, claiming the PA had more experience. That was a big red flag. I had to go in THREE separate times before they were able to finally get the IUD inserted. The first time I was sent away for as a precaution because they wanted to make sure I wasn't pregnant again. The second time they were having trouble inserting it and "didn't want to hurt me" and the third time I got a different PA who finally got it in. On top of that they billed my insurance TWICE for the IUD (which alone runs about $700), and billed me twice for a co-pay. When I called in to speak with the billing department about having to pay my co-pay twice they claimed that the reason I was billed twice was because it was no one's fault, that my body wasn't ready. So I got the privilege of not only wasting three days, having to find babysitters for my kids each time, and being turned away twice from the doctor's office, I got to pay DOUBLE my co-pay because it was "no one's fault". The billing department also claimed that the PA is highly trained and skilled in inserting IUD's which is also false since the one who tried to insert it on my 2nd visit was doing her first one. If you go to Goodman & Partridge, go for Dr. Laura (Baum) Richardson and don't let them schedule you with anyone else, especially a PA! If Dr. Richardson ever leaves G&P I am going with her.
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