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| - I called this cab company on my wedding night (May 1, 2010) to get us to the hotel & my family home. It took 2 hours for anyone to come get us. In my communications with them (throughout the 2 hours), at the 1.5 hour mark i just point blank asked how long it would be. I did demand this. They said if I continued to be the way I was, they wouldn't send anyone. I just shut up realizing I was stuck in a bad part of PHX and needed a way home. What happened after was worse. My brother left his laptop bag in the back of the cab, with a digital camera, iPod & my marriage license. By 6am my brother was calling the company to retrieve these items but they said the cab had checked out already. 2 weeks later we have no idea where these items are. They were absolutely in the trunk of the cab, but the cab company says they don't know who picked us up (they have multiple company's under their umbrella). They said they would put a hold on the cabs they thought it was/were. For some reason, even though they did confirm we were a certain cab's last run, they cannot attribute a cabbie to who took us home. They ultimately said after that they had no idea who took us home, and we were SOL. I have filed a police report but they said without serial numbers there's no hope in hell to find our stuff. Basically, the cabbie stole our stuff, and there's nothing we can do. The items were in the trunk, it's not like another patron would have access to it. Also, they charged my brother $100 to go from Phoenix to Scottsdale (20 min ride, and we needed credit but a cash only cab came) which was why he was so pissed off and forgot about the stuff in the trunk. And the cabbie obviously didn't give a shit enough to get the items out of the trunk for him either. Nightmare. $2000 nightmare that no one seems to be able to help with. (you would think they could search for the ride amount or destination in their files????? no?). One cab ride has amounted to so much pain in my life. I needed the marriage license to apply for citizenship, my brother needed the music on his laptop because he dj's (and family photos). The whole thing makes me sick. It's incredible, and on top of that they were the rudest cab co. I have ever dealt with. Thieves. There has to be SOME way to find out via the amount of the run WHO took our stuff. Please don't take this cab co. it really is that bad.
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