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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I am so frustrated with the service or lack of service that I just received at this Massage Envy. Please keep in mind that I have been a faithful member for at least the last 18 months at another Massage Envy. I was not able to get in to my regular massage therapist.... So for my convenience I choose to go to a Massage Envy location that is closer to my home. I called to make the appointment, with witnesses by the way, earlier today. I expained when I called that I was in an accident about 10 days ago and just needed a massage. (Yes, I saw a Dr. for Workman's Comp only) his advise... "You deserve a massage".. "Sorry you were in an accident". I told Massage Ency receptionist this... Fast forward to the appointment... arrived as requested 30 minutes early as requested for paperwork. Completed said paperwork, paid 10.00 extra for aroma therapy... I had 4 hours of credits on my account so used 1.5 credits for my intended massage. Met Krystal the massage therapist. After the initial pleasantries I began to explain those areas that were bothering me... I was perfectly honest because thats how I am... When I told her I had been in an accident she put her clip board down and said "I cannot see you"... "I will not take that liability"...you should see if you could call your Dr. to get a release... My response... "It is 8:30 on a Saturday night"... I am quite sure my doctor albeit Concentra is going to be available for a release... When it became evident that my much anticipated massage was not going to happen I returned to the reception area to get my money back (for the aroma therapy) and have my 1.5 hours of sessions returned to my account. To my shock I was told that that could not or would not be done since I was a member of another Massage Envy... I asked to speak with the manager but was advised the manager was not available. I was given the Name of Amanda Nielsen who is the "Manager" but would not be available until Monday... As I continued to request at least my 10.00 back another manager "Brittany" was called and again advised the front office staff that there would be no refund. IF I had requested an Aroma Therapy and received it without paying I would have been arrested for theft or shop lifting... But Massage Envy can take my money and not provide anything in return and that is called business practice.... "Because I am a member of another location". So for no massage I am out almost $100.00.... Explain to me how this is anything but bad customer service all the way around. MIchael Smith
http://www.openvoc.eu/poi#coolReviews
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