I was at Dolce on Sunday afternoon. I went in to get the brassiness out of my with just a toner refresh. The stylish said that my hair might not look any different with a toner. She seemed confused on what she wanted to do with my hair and at that point I should have just asked for someone else. The stylish then convinced me in doing a bleach and tone. When she applied the bleach it was only to my roots and left me to sit with it in for 30+ mins. The bleach ended up burning my scalp and making the ending process super painful due to the sensitivity of my scalp. The stylish had then applied two toners because she didn't get the color right. I ended up leaving with an ash brown, almost gray. I left the salon in tears with an appointment to redo what went wrong. And the reason I writing this is because this stylish did nothing of what I wanted, and in tears of what happened I still had to pay for a bleach and tone. (Which I didn't ask for) I'm debating on coming back because the pain might be too much since my scalp has scabs all over it but since I already paid for it, I do want it fixed.
Sad to say I've been going to Dolce for a couple of years and this has to happen to me.