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About: http://data.yelp.com/Review/id/1wTNoDnRX1y_MkA5P58rjw Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-02-15 00:00:00 (xsd:dateTime)
itemReviewed	Kay & Young Florist
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	This company is completely unreliable. I called them at the end of January to setup a flower delivery for my wife at work on Valentines Day. As my wife works in North York, the lady I spoke to said she had to confirm if the driver was going up there on Valentines day and said she would call right back. She never did! Fast forward 2 weeks later, I speak to a gentleman named Chris who says he has no record of the order but that he knows they won't be able to drive up there. So I make arrangements to have them delivered to our condo downtown. I call back the next day to confirm and get the thumbs up. It is 7:17pm on Valentines Day. No flowers have been delivered. Furthermore, I can't even get through to them as their line is busy. I've been trying for half an hour. I eventually received my flowers at 10:15pm. I've resolved to just email them and try to get some clarity. (The next day) The owner Chris not only emailed me back but also called me. He repeatedly apologized and said the reason was because one the deliver trucks got into an accident. He gave me two options, either to give me a full refund, or to make me another bouquet at a future date free of charge. Even though the experience over Valentine's Day was still fresh, it was obvious this person cares a lot and went above and beyond regular customer service. Not sure if I'm ever going to use him again, but I definitely won't hold anything against him considering what he did to make it up to me. Jair
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Jair

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