First off, I visited this establishment by using the drive-thru. Hence, I expected speedy service at a FAST FOOD place, however, it took over 30 minutes for me to get to the window to pay. There were only 2 cars ahead of me!
I asked the woman at the window if they were always this slow (after I got my food, of course), and her reply was "We're really busy." What has happened to pleasing the customer? A simple acknowledgement of the time I wasted in line by saying something along the lines of "I'm sorry, we're very busy," would have made such a better impression. Nope, not returning.