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http://www.openvoc.eu/poi#funnyReviews
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  • My wife and I were booked to stay one night as we were flying to Orlando early the next day. We stay here often strictly for convenience. You can read the other reviews to figure out my last statement. Unfortunately, my wife had a gulblatter stone issue the morning we were to arrive. She was admitted to the hospital and scheduled surgery the following morning. Stress started to rise as I had to cancel all of our reservations. The two motels in Orlando were great to deal with, Hertz was wonderful, I had insurance on the flights so that wasn't an issue and then I had the pleasure of talking to the Pittsburgh Airport Hyatt. I explained my situation to the fist person I talked to. They were very pleasant but said we are sorry but you will be charged the entire cost of the room. I then asked for a manager. The manager, after again explaining my situation, reluctantly agreed to give me a half price reduction. I guess it was better than nothing. Lastly, I told her to be sure to look for my review on Trip Advisor and Yelp because it will be interesting. I was pissed off. I even offered to supply documents from the hospital but to no avail. About three hours later I received a phone call from Hyatt upper management stating that I would receive a full refund and they were sorry for my wife's unfortunate situation and that we missed our trip. I wonder why or how upper management got involved. I guess the threat of a bad review did it. Thank you Hyatt for doing the right thing. I will continue to stay at your hotel in the future.
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