| rev:text
| - Rented a moving truck online and when I was picking it up, Christy told me that I needed to purchase a $45 liability insurance in order to rent the truck and that if I didn't purchase it, she wouldn't be able to rent me the truck. Since I have rented numerous trucks before it seemed weird. I asked her to show me on the contract where it stated that purchasing a $45 insurance from them was required. She stated that it was policy and that the truck wouldn't be released without it. I asked to see the written policy and she said she didn't have it, that her manager had it. I asked her to call the manager and she did (pretend to, I believe) call from her cellphone, to the manager cellphone, so the manager picks up within a second of her "calling" and she proceeds to ask the manager for the policy. She continues to "speak" to the manager over the phone for a couple more seconds and she hangs up. She then tells me that the manager is not on the premises and that the manager has the written policy with him/her. Really!? A manager carries a written policy with them at all times, takes it with them when the leave the premises? Mmm. Ok. That must be a pocket full of papers because you got the attendance policy, vacation policy and any other company policy they may have and they carry around with them? That sounds like the truth. I then tell Christy that it's a scam, as she cannot provide the written policy and the CONTRACT that they were making me sign CLEARLY states "optional services" in which they list the insurance she wanted me to purchase. She then tells me that they are using the wrong contract, and that I'm signing the regular car rental contract, since they mostly rent regular cars, not moving trucks, and that was the reason why the contract stated that the purchase of the insurance was an optional service. So basically, what she was saying that, if I took the truck the contract that I'm signing is not valid because it's the wrong one so I can just easily trash the truck, crash it, burn it, so what I want without them being able to hold me accountable because, well, ITS THE WRONG CONTRACT. I believe this girl is a scammer. After calling her out I tell her it's bs because my credit card company AND my car insurance both covers moving trucks. She then calls my insurance and says oh, ok, you don't need to purchase the insurance. I believe this girl is a scammer as they get a nice commission when they sell insurance. In fact, she might have even broken some company policy by attempting to refuse services unless she could have a financial gain. Quid pro quo. So, manager, dig deep into your pockets and try to find a policy against employees trying to scam customers.. just filed a complaint win the BBB.
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