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  • Worst experience EVER. Bait and switch tactics, not stocking any parts on sale and defective components topped off by rude staff is what to expect at this Frys. I had a simple mission. Purchase a new motherboard. Little did I know this would turn into an all day affair ending in failure and frustration I found a good price on a board online and their website reflected it was in stock. I paid for it online with my CC and head down to the store as it says it should be ready in about 20 minutes. I arrive and my order is not ready. Turns out the item is not in stock. Talk about bait and switch. In an impulse buy I decided to upgrade my whole system because they did not have the parts compatible with my current set up. I leave after spending 6x what I originally planned. I go to install the parts and they dont work! I take them to frys and ask to do an even exchange for new components and they wont do it without first testing the parts. Their geek squad takes a look and cant really figure it why the motherboard wont boot up even when hooked up to their components. This process involved me going through 4 returns and 3 new purchases. Each time they made me wait in long lines at both returns and checkout. The parts were no good each time! After 5 hours (no joke!) In the store and their tech squad STILL not able to put together a functioning system they recommend just getting a full refund and trying elsewhere. I go to returns for the 5th time that day and the service manager Michael gives me a hard time about the return because a piece of the cardboard packaging was missing. I got kind of salty after being there for so long and still not getting working parts and Michael turns into a total jackass arguing with me and saying he wont accept the return. I happily let him know I can dispute the transaction with my credit card company if he doesnt want to honor their returns policy. He tells me to go ahead and i tell him to sod off. As im walking out he tells another employee to go ahead and process the refund. I start the return process and Michael jumps back in and starts running his mouth again - trying to tell me Im in the wrong etc etc. I recommend going ANYWHERE ELSE and if anyone from Frys is reading this - Michael the manager needs to go.
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