I recently made an appointment and they said that they would be here between 2 to 4. At 4:30 I had to call the company to see if they were still coming. The girl on the phone said that they were running a little behind. At 5:10 pm I called back to see if they were still coming again. The girl on the phone says would I like to reschedule. I said I have everything picked up and moved so if they can still make it I would like them to still come. The one guy gets to my house at 5:45pm. Then goes into a sales pitch on their levels of carpet cleaning. He sprays some cleaner in a 2x2 spot and brushes it in. Then goes and turns his truck on and cleans the spot. He. Says they have a deep clean like. He just showed for $ 325.00 a light deep clean for $ 150.00 and of course their special for the $ 49.00 but that the special only clean the very surface of the carpet and almost not worth doing. I told him I worked for a carpet cleaning company for a few years and you either clean the carpet or you don't. The only things you charge extra for are things like stains, gum removal and furniture moving. Anyway this company is a joke and the attention to detail is terrible. I also asked how much he would charge for 2 small area rugs and he said $ 125.00 each. Long story short I will never use this company again and anyone that asks me I'll tell them the same. I was very disappointed.