Just had such a bad experience after ordering online.
I ordered a gluten free pizza & added truffle oil for $2.00 additional. The guy handed me the pizza, failed to tell me it didn't have truffle oil on it and I asked and he said no. The cashier tried to give me cash and I said no I want it refunded on the card.
Then they didn't even apologize. The manager went to argue with me and tell me I have to understand that they opened in May and are still working out the kinks. Sir it's November. You've been open for half a year.
He then hits a few buttons on his screen and says "looks like I learned something new today" after telling me there's no way to process a refund in the system, he processed a refund.
He went on to crumble up the paper and didn't apologize or show any genuine interest or sincerity.
I work in hospitality and food and beverage. If you just opened a month ago this may cut it, not after a half of a year.
I won't be back and wouldn't recommend anyone to go here. Pay a few extra dollars and dine at Grimaldi's.