I am basing this SOLEY on my experience with Joann at the front counter. She was awesome; friendly and extremely helpful.It's nice when someone does their job with a smile, instead of an attitude. My usual dealings with ticket agents and staff at the airport are dreadful. Everyone is miserable and has a sour puss on their face. Joann was the nicest person I've dealt with at the airport in a LONG LONG time. Kudos Joann!