UPDATED The next evening we received a call from Rick Serrano. This alone raised my original rating from 1 star to 3. We spoke of our visit and supplied a few more details. Rick was very pleasant and apologetic for our experience and was genuinely concerned. We didn't ask for any compensation as we don't believe that should be a factor when it comes to reviews. However, Serrano's being a family run business, this is the kind of response that speaks volumes and keeps the customers coming, new and old alike. Try them out for yourself. I'll update again after our next visit.