You have great managers in the world and bad managers. Great managers will listen to customers and investigate if there is a problem. Bad managers will just blow off customers and be condescending. Since great managers actually listen to feedback they will investigate and if there is a problem no matter now small they will correct it. That is what a great manager does. Bad managers will just cash their checks till a place closes down then they will go to the next place and rinse and repeat.
Caitlin Jensen is a great manager. Caitlin listens to customers, actually reads the reviews and corrects the problem. Caitlin read my review that they over-salted my meal and contacted me. Said hey we pride ourselves on quality and said give us a second try. I believe in second chances because we all have off days, so I took her up on her offer. Only the second time this have ever happened since I have been Yelping from 2010 with over 153 reviews. Now think about how many garbage managers never took the time to reach out. That is what separates Caitlin from all the mediocrity I have dealt with in my life. Now I want to make this very clear. I don't go around bitching and moaning trying to get meals comped. I am not that person. If you read my reviews you will get 100% unadulterated truth from my perspective. I am not nor will I ever be an elite 100 yelper that goes around eating free food and dishing out FAKE REVIEWS. I promise you authenticity.
So on to my second review. I headed back to ZinBurger on Super Bowl Sunday. I know a crazy time to go back. But I did it. I mixed things up a bit this time. I didn't order the Truffle fries. I kept it simple with regular fries. 100% perfect. Crispy and seasoned to perfection. My Zinburger was great, onions were very good wine flavor they had been sautéd in. And the beers I ordered were great. I just said dealers choice and bring me a bunch till the game was over. Yeah I got a bit drunk.
Carlos Sr came with me. He ordered the El Diablo and stole about half my fries. He ate that thing so fast I don't think he had any problem with the flavor.
So yeah before Zinburger had an off day or I was completely bombed drunk during the Super Bowl this time to notice the neither. Either way I had a great time and they made a ton of money on me today by inviting me back. hahahahahaha Kudos. Class acts. I will be back. Nice people.