We started going to PT's when it first opened and absolutely loved it and Ashley the bartender! Since she left and now manages her own store, the quality of customer service has declined significantly.. starting with Rachel! We went in the other night to watch the Golden Knights and play video poker, there was 2 machines not in use when we asked what the deal was, Rachel said "they're being saved, they just went to the bank to get money"! So I said "oh I can call up and save a machine for me huh?!" She says " all I know is they are going to drop a ton of money in them!" Mind you, these were not the .25 cent minimum machines, these were the nickel machines!! So after we questioned her about the machines she had one of the other bartenders take care of us and wouldn't even make eye contact or conversation the 2 hours we were there! She is very rude and not friendly at all unless of course you're dropping a ton of money!! We will more than likely won't be back!