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| - I am giving this place a 3.5 star and rounding it to 4 star because of their great customer service! I got my car done here.
1. Location - 3 star - On an off the beaten path Stephanie past the Galleria Mall before you get to Russell if you are driving south. Not too much parking or anything, Not the easiest to find.
2. Service - 5 star - I think their service is outstanding. All the staff there is great. From the owner giving you pricing to his team that checks you in. They manage your pricing expectations, they have a nice cool waiting area. FOr those of you like me who are newbies at tinting, they explain all the specifics, the legalities and the impact of your decision on the darkness. I liked it alot.
3. Quality - 3 star - I would like to give them 5 star here, however, they were more like 2.75. Why, because I think that they were either rushed with my job. All the side and back windows were 5 star. I specifically wanted the front window tinted and I should not have. The reason is that you can see all the ripples and bubbles as you stare straight a your front glass. There were bubbles and they advised me to leave the car in the sun as the evaporation will cause the water to leave and the tint will just attach nicely to the window. Well that was true! It did just this! At same time, the five bubbles the size of a dime and nickel left a water stain where it evaporated so everytime the sun shined into my car, I could notice the 5 stains and this irritated me. In addition, the rippling view on an angled front window is very annoying. I had to bring the car back as the rear view mirror was not reattached properly and also they left tools in my car.
4. Quality - 5 star - So, the issue of the front window was my bad. I wanted it. They did say if I wanted it to go lightly. I brought the car back to have it removed and they did it for free. They took me right in and the owner said they would handle it. That is great experience and they made me feel guilty for my 3 star feeling and that is why it is 5 star. I feel I had a role to play in the fact that the front was not liked by me.
5. The Extras - 5 star - They did have to remove my old tint and they had to use a lot of steam to do so. I liked the fact that they took care to do this. the only issue is that all that steam does leave drippings of water and stuff as well as an odor in the car. Since you cannot wash your car properly for the first week or so, getting all that cleaned is something you will have to do yourself. So just be aware that this is natural process and you won't have an issue.
6. Price - 4 star - I think I got my moneys worth and the price is competitive. They list all their pricing sheet right in their reception area and that is top class transparency!
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