An hour wait at the DMV. Sounds too good to be true, but it is not unheard of at the Rainbow location. When we got our ticket, we were sixty+ people from being called. Less than an hour later; we had the paperwork submitted, a picture taken, and were out the door. The staff was actually friendly and were not despondent when it came to helping. My friend didn't know if she had to go to the social security office first to submit her name change or to the DMV. Apparently it is SS first, but the lady behind the desk got her manager to override it. Both were nice about it. If this is the new mindset of their employees, I might start to believe their "Yes! I can help you" slogan.