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| - A brief summary of my experience with AAMCO is as follows: On February 10, 2009 I brought my 1989 Nissan Pickup into AAMCO Transmissions for an estimate. Firestone had inspected the vehicle and determined that the transmission had a "synchro problem" but could not give an estimate as they do not repair transmissions. The AAMCO representative Rob informed me he could perform a free estimate, but I would have to leave truck with him. I explained the diagnosis from Firestone but he would not give me ANY idea of the repair cost involved. He kept me from leaving AAMCO to return later by lying about a rental car pickup that was delayed 40 minutes. This was confirmed by the Enterprise Rental Manager.
After leaving the truck at AAMCO, Rob called me the next day and said the repair would cost $650 in total labor of which $395 was to take the transmission apart to diagnose. NO FREE ESTIMATE! My truck was torn apart and I was held hostage for $400 just to get my truck back with NO repair! He said the parts will cost $1300 so I asked if a rebuilt transmission would be a better choice. He explained that a rebuilt would cost about twice as much as parts for the current transmission. I explained I don't have $2000 dollars when he offered to see if I could "qualify" for credit. I did not ask for, request, or accept any credit. Any information he obtained from me was not to apply for or accept any credit. In fact no paperwork was given to me regarding any credit. On the same day Rob informed me that a rebuilt transmission was more expensive I found a company that would have sold me a complete rebuilt transmission with a 12 month warranty for $550! I learned from Rob that AAMCO only will only give me a 90 day warranty and they will not install anyone else's transmissions.
Rob replaced parts that he said looked new. When I asked for the parts back I never received them. When I was presented with the bill (now for even more money!), I gave him a coupon I received from AAMCO.com for $100 off any rebuilt transmission. He refused to honor the coupon from AAMCO at all.
In conclusion,
1.) I was lied to so I would not leave AAMCO.
2.) Prevented from getting any other estimates.
3.) Forced into a repair I cannot afford.
4.) I was lied to about a less expensive option for repairs.
5.) Given credit I did not request nor am able to pay
6.) Was required to keep (and pay for) a rental car longer than I was originally told
7.) Refused a discount provided by AAMCO
8.) Left with a filthy truck interior
9.) My turn signals were broken
10.) The transmission now makes a whining sound.
11.) The 1st and 2nd gears now stick.
12.) A knocking noise can be heard.
13.) My request for my 3 day right of rescission as outlined by the Federal Trade Commission was ignored.
I have extended an offer to pay this store owner the amount I would have been charged had by choice to obtain other estimates had not been taken away. Under this agreement I was willing to ignore the interior cleaning cost and repair to the turn signals. He has refused my offer.
I have presented this information to AAMCO Transmissions, Inc, the Better Business Bureau, the Office of the Attorney General Consumer Information and Complaints, the Federal Trade Commission, and am pursuing media outlets and any legal means available to inform others of these unethical business practices.
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