This store is a bit of a hot mess. I pre-ordered some moving supplies and came in a day later. Both employees were on the phone with customers, so it took a while to be helped. One of the reps was practically yelling at the phone and sounded pretty disrespectful. Although the website says they will have the order ready, they actually just grab everything when you come in. This makes total sense storage-wise but can lead to some errors. I had to ask the rep for several items (more than once) to complete my order. The rep did assist in folding boxes so they would fit in my car. One box was too large and I asked to return it due to the 100% buyback policy. He seemed a little put out and it took a while to process in the system. FYI - you will need your original credit card if you do this. The biggest thing this store is lacking is good customer service.