I was in market for a new washer and dryer, went into store and found what I needed. The sales people were great and there was no pressure to buy anything. I was approved for their credit program so I decided to get a new television also. All went well with purchase and delivery.
Two weeks later.....the tv goes out and I call to the store and was rudely told I need to contact their repair service department which I did and now three weeks later here I am without a working tv and waiting on a part to come in and Lord knows how much longer until the person can come out to repair. Who has ever heard of a store that doesn't stand behind their product and just replace the merchandise?
I have received horrible service from the store manager who said "well what do you want me to do I don't have any power", to the repair department who says "it's not my problem". If I could have done it all again I would have never purchased a thing from this company because I feel as if I have been subject of a con scheme. All I wanted was for a replacement to be issued but because of their "policies" and unwritten "policies" all I have been left with is a headache. If I could have rated this company a negative zero I most certainly would have. I pray my washer and dryer lasts. This company lacks integrity to take care of their customers and customer service is sorely lacking. I will be paying off my account and I will never buy another thing from them again. Buyer beware!!!!