We just bought our house and our washer stopped working. I called Elite appliance and received great customer on the phone and was told someone would be out soon. Jay their service tech came out the next day and serviced my washer. Jay provided excellent customer service and took the time to educate me on self maintenance of my washer. About 3 weeks later the washer stopped working again for a different reason, Jay came out again the next day and it's working like new. I will definitely be using them again. Thanks so much!