1 star for the service and attitude of the staff, 3 stars for the food.
I've been to this restaurant many times before and it gets worse every visit! 2 weeks ago I walked in for dim sum lunch at 1pm, waited for an hour before getting a table (lesson learnt). We were also warned that regardless if we order tea or not we'd still get charged for tea.
Fast forward to yesterday morning. I had called the afternoon before to reserve a table for 6, it was my aunt's birthday dim sum lunch. Upon arriving at the restaurant the hostess said they never got my reservation. There's no indication that I called to rsvp, and she *with all the attitude one could exert* "couldn't do anything about it". I was furious! What kind of service is this? So, I proceeded to show her my phone records clearly stating that the night before I had called the restaurant and had a 40 second conversation with a staff member making the reservation. At this point, she was pretty annoyed and reluctantly said "okay I'll put your name down". It wasn't until maybe 10 mins later that we were sat.
Like I said, the staff here don't care about you or anything else. The food is good compared to a lot of other places but based on these bad experiences I won't be coming back. It also doesn't look like they'll ever change their reservation process due to the popularity of the restaurant and the lack of care they have towards customer service.