I stopped in a while back ago for a smoothie and had a similar experience to the other 20+times I have been here. No reason to mention the food here. As others have clearly stated, smoothies and food are great. For a healthy, tasty option in the west valley, this is the spot. The place beats any competition in the area with no problem. The issue, as many and myself are saying, is the staff. This starts and ends with the management. Who trains their young employees? Why does it appear no one is hear to guide them? Why does the place not operate well? Management! Management! Management! Every time I stop by the place it is filthy. Every time I stop by I question if my order will be charged correctly. Every time I stop by the wait time is in question. It's very disappointing that a place with such good bones is missing heart. I will no longer go here and will take my business elsewhere. Maybe it is time to bust out the home blender. I do not like to give one star reviews, but congrats to Tropical Smoothies, you have earned it. Over and over again!!!