My husband and I decided to look at Richmond as an option for our next home purchase. From the moment we walked into the Arlington Heights location, we were profiled. (My husband has many tattoos and a small mohawk.) The agent wouldn't even let us know the model was open until he was convinced him we could afford such a home. (Which is at the bottom of our price range.) When I told him I felt that he had profiled us and we wouldn't be looking at the model after all, his response was "Richmond isn't for everyone." Just a warning that this is what you will be dealing with if you look at Richmond American Homes.