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  • When my fiance and I went to the Chandler Location on Ray Road to have my wedding band custom made, I was impressed my their knowledge of diamonds. However, after seeing their finished product, I was not impressed by their lack of attention to detail in making a simple eternity ring to compliment my engagement ring. When I went back to the store, without my fiance, to pick up the ring you could clearly tell with the naked eye the spacing between the diamonds wasn't right. I brought it to the attention of the lady that we bought it from. She told me that it was a custom piece, what did I expect? She brought out the guy that made it and he told me he "wasn't an engineer". I left the store feeling bullied and taken advantage of. When my fiance returned from an overseas business trip we went back to this location and spoke with the manager. He agreed that the spacing was off and he would personally be in the store for the next 2 days to make sure the work was done right. We made it perfectly clear we were getting married on 3/9/12, he said no problem, the work would be done 3/7/12, after 5:00, we could pick it up then. My fiance just received a phone call from Jared (3/7/12 11:00am), they haven't started on the ring, they may need until this weekend to finish the work. He called them back to let them know that was unacceptable, now they are rushing a job that should have taken 2 days to do. At this point I have no confidence in Jared that the ring will be right. I am not a review writer, but consider this warning before you do business with these guys.
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