Its unfortunate that even being a Diamond member, I couldn't enter the hotel to visit a friend who came from overseas. The twitter/media folks have no understanding that they really shouldn't make their top tier customers upset over something like this (I guess they have some 4th of July event). I'll give business to hotels that actually value me as a customer and not play stupid games. In the end, I made a reservation, registered, saw my friend, then called American Express and charged them back. Did it really take that? That's the reason the hotel isn't on anyone's social radar anymore. (I have to excuse my friend because she didn't know any better).