This gym has the MOST incompetent staff of any gym in Phoenix!! The front desk people are incredibly snotty and most of the patrons are trophy wives that have no consideration for others. After 4 weeks of going to this gym I became fed up with the staff and customers and spent the next 3 MONTHS cancelling my membership! I had to go to the district manager of the company to finally get my membership cancelled and my money refunded. even then she never acknowledged or bothered to apologies for the mess. I was literally 10 minutes away from calling the American Express fraud department to get my money back from these people and kill off the reoccurring payments. DO NOT COME HERE!!!!!