Someone came right away to do a quote and an install date was fast. My order was for a hot water tank and furnace. The furnace seems to be working fine, but isn't any quieter than the 30+ year furnace was. The hot water tank on the other hand was a big mistake. I was told the 40 gallon would perform better than my 10 year old 50 gallon. Not sure if it is the Rheem brand or I should have spent the extra money, but the hot water tank sucks. It didn't work properly for two days and does not have the capacity for even two people with regular use. I am disappointed by Action's responses and I am disappointed with the product that was installed in my house. I would not recommend them or Rheem.