The worst experience I ever had in Ruby Tuesday's. DON'T EAT THERE! We came as a party of four and were seated by a friendly waiter. We placed our main entry orders and onion rings appetizer. When the appetizer came, we never got silverware or napkins. Our initial waters were never refilled again throughout the whole meal. My mom had to get up and ask the manager to bring us napkins, which he did, along with a sorry....The three meals came still with no silverware and no sides. We had to get up again and ask the manager for the silverware, which he brought along with a sorry AGAIN. It took the fourth person additional 10 MINUTES to get their meal. At that point, still no side items were brought for other 2 people. They finally got their salad and broccoli when they were almost finished with their food. The waiter could care less and so did the manager. The leadership comes from the top, and if the manager never came to check on us again and see if we needed anything after screwing up twice, what could we expect from the waiter. I will say that the quality of food was good.
The employees of Ruby Tuesday's don't care about their customers, we are just a number there!!!!