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| - I took a road trip to Las Vegas from my home in San Diego to visit my friend & one night in the dark accidentally backed into a wall alongside her driveway. Being out of my familiar area, I just used my phone to find a body shop & had my car towed to pro collision center. I'd severely damaged my drivers side door and they had to get a new door from a junkyard. This week I flew up to Vegas and got a taxi to pick up my car. The door looked fine, and up to this point, the man I dealt with was pretty good to me as a customer. It wasn't until I got home that I noticed several black streak/stain marks on the interior of my cream/beige-colored honda accord. Given that I detail my car myself and spend hours doing it, and that I had just cleaned it before the trip, I knew it wasn't my doing and I was livid. I called the shop & left an assertive voicemail about my concern-- I got no call back! So, I called again yesterday and this guy literally YELLED at me! I'm an 18 year old 5'3" girl and this man was horrifically rude to me over the phone. I requested a reimbursement (of some amount) for the interior damage and he said that because they already gave me a 10% discount, that my request was ridiculous. That might have made sense if it didn't say (even right here on this app) that he gives a 10% discount to every first time customer. He raised his voice at me and said that they never touched the interior of my car, and that he never gets bad reviews, etc. in fact, when I called, as soon as he recognized that it was me calling, he said that they were "swamped"- telling me he was too busy to address a customer's (my) concern. I am positive that that was an attempt on his part to avoid confrontation for their mistake in making the interior of my car filthy. They didn't even put mats down; they just threw all of my things on the passenger seat. I ended up hanging up on the guy because he was so incredibly rude to me! Absolutely no people skills, no manners, no customer service.
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