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| - This review is strictly for the company, NOT the staff. If it was not for the FRIENDLY AND HELPFUL staff, this place would get rated NEGATIVE ZERO! One star is for the staff's help and how hard they work. THEY WERE GREAT! :)
Beware of the following:
1. Company says it gives you 2 hours of wait time prior to coming in and a little less time if you pre-register. NOT! We pre-registered, came in at 11:58AM when our appointment was at 12pm and we did not get out of there until after 3pm. We wasted a whole day of our trip/vacation.
SUGGESTION: Go in 2 hours before your so-called appointment time.
2. Short staff: It's not the staff's fault things take long. Treat them well b/c they are friendly and they work so hard to keep things moving along. I work in customer service and social service and I know what it takes to run a smooth office with smooth systems in place, and this place does not have the latter, which is a reflection of the company.
SUGGESTION: If you scheduled for a 2 day vacation, make sure you consider one day of that just to get your RV especially if it's a Friday that you're picking up.
3. Hidden costs: We were charged $15 to dump our waste, which we did not know we had to pay for, mileage cost is about $.40/mile if you don't get a mileage package.
SUGGESTION: Get the mileage package. It will save you time/effort in calculating and money.
Overall, our vacation was great! Luckily, our vacation did not rely on our contract with this company. A group of us who went were glad we experienced this, but that would be our last. We def won't return to Apollo.
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