I am from California and was staying at a friends house and her dog ate my favorite pair of Pikolino shoes, which were around $200.00. They are a filigree leather lace in a two tone color so I though there is no way that these can be fixed!!! I was also worried, because these are my most comfortable pair of walking shoes and I was leaving for Europe for 3 weeks, in about 10 days. She sent me to Central Shoe Repair because the same doggie ate her pair of favorite shoes. Nerick said that he felt he could salvage them, but they are very busy and since they were so damaged, he just wasn't sure that he could get them to me in time! Not only did he fix my shoes PERFECTLY, he got them to me 3 days before I left. I would HIGHLY recommend Bella and Nerick for any shoe problem that you have!