First time checking out this "Pittsburgh institution" and I can honestly say I left disappointed. First, the ordering process is more difficult than necessary. Hot dogs and side of fries at one counter, hamburgers and "shareable" fries at another. Just streamline the process... The staff appeared to be absolutely miserable and were completely devoid of personality. The prices are high for a hot dog place ($18 for 2 hotdogs and 2 fries). I ordered cheese on the hotdogs as I was unaware that this would mean they literally put a piece of American cheese on top (gross) when I was expecting a cheese sauce of some sort. The hot dogs did have a nice snap, but they were dry and I only had 3 bites before I couldn't tolerate it. The two stars are strictly for the fries, which were very good. I'm not sure I would return to an establishment with such terrible service just for fries, though.