Wish I had read some of these reviews before I actually went there. Whatever the system is that they try to use to run this place, it doesn't work. The food was fine, once it came and was correct. The service was mostly bad-but was done with a smile. We went before a Pirates game on a Tuesday evening, expecting a crowd but it really wasn't overly crowded. The young lady seating us went out of her way to get us a table. That was about the end of the good service, unfortunately. We waited for 10 minutes before our presence was even acknowledged by our "waitress", when she said she would be right back. Another 5 minutes or so go by and she finally comes back to take our orders. It took 10 more minutes just to get our drinks. Our appetizer never came, and one (out of two) orders was not right when the food did get served...35 minutes later. It was hot and pretty good. But sorry, a fried fish sandwich and a burger shouldn't take 35 minutes. Add on to that the fact that another drink was ordered, which also never came. And BTW-the drinks were just coke.