My mom dropped off an expensive black suit jacket ( bought recently and only worn twice) on a Saturday afternoon asking if it could be ready by Monday morning. She explained that it was needed for an important interview on Monday afternoon. They assured her that it would be ready by 10 am. On Monday my mom went to pick it up and they said that it wasn't ready yet. The man said he forgot that it was needed for 10am. He said he just needed to press it. It was ready a few minutes later. She brought the jacket directly to me and when I opened the dry cleaning bag and removed the jacket, the while sleeve was ripped on the jacket! I had to scramble around at the last minute to find a jacket that didn't even match my pants. My mom called to let them know what happened and they immediately denied any fault on their end. They didn't even ask to see the jacket. They just kept rudely telling my mom that it wasn't ripped when it left there and wouldn't even listen to what she had to say. They hung up on her as well! Not only did they rip my jacket and cause me a major inconvenience before an important interview, but their customer service was non-existent! I will never go back and I suggest you don't either!