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| - The thing that really sets Firehouse Subs apart from its competitors is its amazing service. Even over the noon hour--the busiest time of day--at least one employee greets you at the door. Everyone who works there is cheerful and courteous. They deliver the food to your table, And the food arrives quickly.
The food is consistently flavorful. Their menu is standardized, so if you want a sub made your way, you would be better off at Subway. They will leave off certain ingredients if you ask, but the options are limited. I don't mind this because it makes the line go quicker. You don't wait 20 minutes for the people in front of you to pick their ingredients.
The soda machine with 200+ flavors is way cool. One benefit is that there is normally a single line behind the machine. You don't have people crashing into or cutting in front of each other as happens with traditional soda fountains. I happened to talk recently with a fellow who works for Coca-Cola. He said these machines cost around $17,000, so any business that has at least one of them must be doing well.
The cashier always asks whether you would like to round up your purchase to the next dollar to benefit the Firehouse Public Safety Foundation. Normally, I dislike it when cashiers ask you to donate to the store's favorite cause because I already give to my own favorite causes. However, I always say "yes" at Firehouse because donating to first responders is definitely a good cause, assuming that the money goes where they say it does.
As other reviewers have mentioned, the food is pricey. For a few dollars more, you could get a decent meal at a sit-down restaurant.
Sadly, I no longer eat at Firehouse Subs because I recently became a vegetarian, and they don't offer a vegetarian option. I'm sure they would leave the meat off one of their salads on request, but when I go to a sub place, I want a sub. So I eat at Subway instead, even though the quality, service, and atmosphere are lacking by comparison.
If you are carnivorous, I highly recommend Firehouse Subs.
UPDATE:
After posting this as a four-star review, a representative of Firehouse Subs private messaged me to address a few of the concerns I expressed above. She informed me that they do indeed have a vegetarian sub on the menu. She also explained more about the Firehouse Public Safety Foundation.
Since posting the original review, I have returned to Firehouse Subs in Chandler twice. Each time I ordered the veggie sub. The reason I wasn't aware of it earlier is that it is not on the big menu behind the counter. I found it listed only on a small revolving menu on the countertop. I would suggest that they do more to promote the veggie sub because it's good. It is much more flavorful than its counterpart at Subway. If you order The Works and ask them to skip the mayo, it's fairly healthy.
Also, I want to clarify that in the original review, I did not mean to imply that their Foundation is shady. I was simply trying to be objective, i.e., I did not want to state something I could not verify. After learning more about the Foundation and reading more about it on the Internet, I think it's well respected and does great work. Certainly, there are few causes more important than helping first responders.
Primarily because I like their veggie sub, I have upped my original rating to five stars. I may be taking some risk in doing so because Yelp seems to be more likely to filter five-star reviews. But I believe the rating was earned.
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