My daughter went in today and had specifically asked to go blond the girl talked her into full highlights which my daughter thought would still mean mostly blond, at the end she realized that her roots were not done. When asked why cause it didn't look good, the girl responded with some weird answer my daughters hair does no look good and she is not happy at all. I think if you cannot do what is requested you should explain it better to a 16 year old so she can go somewhere else and get what she wants. Very disappointed with this place and it's not cheap