I save my yelp reviews for places that really blow me away and the Ace Hotel Pittsburgh just crushed the service these last couple of days for me. I couldn't be more pleased with a hotel stay!
My travel plans didn't go as I expected (totally my own fault) so I was getting in to Pittsburgh about 10 hours later than I had planned. I'd alerted the Ace staff and when I was even later than than the first update I gave them, they called to check on me! After chatting with the desk agent, I decided it might be better if I changed my reservation to the next night. The hotel had the availability so he switched it immediately. He also set it up so I could check in exceptionally early the next day AND upgraded my room since I was having a rough go of it. Their service is seamless. Everyone in the building is exceptional at what they do and you can tell it matters to them. I love the koolaid they're drinking and I wish more businesses would follow their lead. Plus that shower tho! Omg. I'll seriously look for Ace Hotels when I travel from now on. Thank you!!!