I scheduled a pickup at 8:30 from a dealership maybe 3 minutes drive time from the Enterprise. At 3:45 I called and someone was there at around 3:52. The car hadn't been washed or vacuumed so it faintly smelled of smoke and was covered in dust, dirt and pollen all the way around. You could see hand prints in it from where the employee closed the door. On the way to the branch (again 3 minutes away by car tops) the employees phone rang and she answered it, not by the cars sync system but manually and sat there until blocking cars behind us u till she was finished with her phone call. Inside the branch they were horribly unprofessional asking with attitude if they ever picked up that 8:30 ( me), laughing about missing other reservations and at an elderly man that called in trying to get picked up. They didn't take me to inspect the car at all just told me to sign and I could go. As someone that used to work for enterprise I know this is not how things are supposed to go. Now I am late for work and have to drive around in a dirty car until mine is repaired. I won't be dealing with this branch in the future if I can help it.