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  • And yet another negative report. These guys, lemme tell ya... The only reason why I even used this service was that they were across the street from my work place. They get the one star for convenience. But the fellow there had me in line already and just because a couple of others had completed their service, he told me, "Let me take care of these guys first." I had come in for an oil change, and I asked if there was an extra charge for rotating tires. They said no. I asked them how long, they said maybe an hour. So, I indicated to them to call me when it is done. 3 hrs later, I called them to find out if it was done yet. They put me on hold for 4 minutes. They told me it would be ready when I get there. So, I went back and stood behind one other guy, and made eye contact with the same guy who prepared my order earlier. He left the counter area to find out what was going on. He returned and said, "Give me a minute, lemme just take care of this guy." So, I had to wait again. When he got my keys for me, he added, "Oh, they forgot to rotate your tires." So, to summarize: they are slow with oil changes(3 hrs), they are inconsistent with who gets helped first (they selectively choose who gets helpe first rather than who's in line), they lie about how fast they can do something (they said 1 hr), and they don't do everything they promised to do (didn't do the tire rotation). I wouldn't recommend this place to my worst enemy.
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